With a constantly evolving suite of clever tools and applications, iD Franchise makes once cumbersome tasks quick and easy. Take a closer look at iD Franchise’s extensive features and find out how this readymade suite of tools can help your franchise.

iD Franchise Product Features:

Online Forms and Operational Management


Forms Builder	Forms Manager	Feedback Director

Create and manage your franchise’s forms and operational processes online, in one central location. Empower your franchisees to quickly and easily execute forms and processes through your intranet. Hear what your franchisees have to say via online Feedback Forms. Reduce the need for manual forms and processes, and ensure that completed forms reach the appropriate people in “real time”.

Manage tasks and operational processes using Online Forms
Create/edit relevant forms, quickly and easily
Establish automatic notifications when forms are submitted
Direct completed form data to a specific email, database, or both
Add forms to multiple processes
Catalogue forms using multiple category levels
Search for forms via requirement, task or scenario
Complete forms online or download to your PC

Brand & Marketing Management


Brand Manager	Image Library	Marketing Library	iD Themes	Layout Manager

Consolidate your brand collateral in the one central location. Ensure your franchise network is delivering a consistent brand message across the board and make certain franchisees have 24/7 access to operating manuals as well as branding and marketing guidelines.

Provide 24/7 access to all brand marketing information
View and download the latest styleguides, templates, company fonts, logos, imagery, videos, photos, brochures and promotions in real time
Set up multiple brand categories/archives to store multiple brand/product information
Upload and store each file in multiple formats and/or resolutions
Use thumbnail images to make it easy to finding exactly what you’re looking for
Create a theme or apply a readymade iD theme to your intranet to reflect your corporate look and feel
Easily create your intranet design and layout using drag and drop

Induction & Training Processes


Franchise Training	Process Tool

Manage franchise-wide operational training effortlessly, and make certain your operational manuals are available 24/7. Support and mentor your franchise network by setting up different step by step processes for them to work through at their own pace. Group any number of webpages together in a logical, controlled flow, to create an induction training process for new franchisees to work their way through one step at a time, monitoring and tracking their progression as they go.

In addition to creating numerous processes, you can also group together and promote different internal and external training opportunities for your franchise network. Provide detailed information on each course and manage applications online, making certain your franchisees are well supported and constantly learning.

Create, edit and manage process workflows quickly and easily
Track training for compliance
Set up automatic notification once a franchisee has completed a given process
Add, edit and delete training course information efficiently
Consolidate all your training courses in one, central location
Search training course information

Streamlined Communication Channels


Franchise News	Franchise Calendar	e-Newsletter	FAQs	Ad Manager	RSS News Feeds

Centralise communications and keep your franchise network up to date and on the same page, without overflowing email inboxes. Push out both franchise-wide and region-specific news and calendar items, e-Newsletters and much more, effortlessly and in "real time". You can also promote and advertise certain events and news, and have your franchisees contribute news articles for approval.

iD Franchise also has an FAQ tool, empowering your franchisees to help themselves before turning to their support managers or head office. Quickly and easily add questions and answers, organise FAQs in relevant categories and give franchisees the ability to comment and submit ratings on the usefulness.

Add, edit, delete and prioritise news items in "real time"
Display relevant thumbnail images with news items
Subscribe to relevant newsfeeds using RSS
Establish a common central Franchise Calendar with all relevant dates and events
Reduce phone queries dramatically with self-service answers to ‘common questions’ available via FAQs

Knowledge & Feedback


Survey Manager	Forum	Feedback Director	Quick Poll	Statistics Reporter

Give your franchisees a voice and set up channels for feedback and knowledge sharing. You can quickly and easily gauge the thoughts and opinions of your franchise network by setting up online surveys, quick polls and different forum discussion threads. Ensure your franchisees remain satisfied and feel as though they are contributing to decision making processes.

You can also monitor comprehensive statistics and metrics to see which elements of your intranet are the most popular with your franchise network.

Create and edit surveys effortlessly
Distribute surveys via a simple wizard using email link invitation
Obtain in depth, real time statistical information on intranet activity
Establish and enable Forums and Polls
Enable automatic archiving of forum discussions

Contribution & Collaboration


Project Space	iD CMS

Set up unique online workspaces for specific groups within your franchise network, eg. regional franchise networks, support managers or project teams, to share their experiences, knowledge and ideas. These Project Spaces allow online collaboration, virtual team activities and group discussion across your franchise network, regardless of location.

In addition to setting up collaborative project spaces, anyone within the organisation with the appropriate permissions can make significant contributions to the intranet using iD CMS - a WYSIWYG web content management system. iD CMS allows for front end inline creation and editing of web pages through an easy-to-use drag and drop interface. Empower your franchisees to share their experiences and expertise, ensuring you get the most out of your franchise network.

Consolidate relevant documents and efficiently run projects from the one central location
Publish content and share information in real time
Use the project devoted applications to manage communications (e.g. forum, news, project calendar)
Maintain a list of project team details

Simplified Administration


Franchise Calendar	Meeting Room Booking	People Search	Franchise Team Directory	Enterprise Search

Simplify administrative tasks and make life easier for your franchise network. Centralise those arduous but important administrative tasks online for easy and efficient management eg. calendar and meeting room bookings coordination. Maintain and manage your Franchise Team Directory, ensuring easy access to the most up to date contact details of employees across your extensive network, from head office right through to suppliers. Each user can set up and maintain their own ‘frequently used’ list, and receive auto-notification of any changes to contact information.

Powerful search functionality ensures you find the information you are looking for immediately.

Maintain, manage and prioritise contacts quickly and easily
Send emails and SMS directly to contacts through iD Franchise
Integrate with Active Directory to leverage off existing user groups and take advantage of Single Sign On capabilities
Search & People Search find who or what you need

Franchise Community


Quick Links	e-Postcards	World Time	Franchise Marketplace	Sports Tipping	Multilingual	Travel Agent	Forum

Build a friendly, community-based culture for your franchise network. Enable franchises to share, contribute and build community using collaborative tools such as Forums and Travel Agent. Engage a sense of team spirit by setting up Sports Tipping competitions, post Quick Links to relevant websites and establish a ‘classifieds’ listing for your franchisees to publish unique offers, tickets, and goods to the franchise network. Share and manage travel and accommodation information using Travel Agent.

Establish tipping competitions covering a range of sports, so there’s something for everyone.

Create a customised list of hyperlinks to frequently used internal or external web pages
Use the Marketplace tool to communicate team benefits, offers and promotions
Customise e-Postcards to be sent as messages, invitations, greetings
Set up social forum topics to encourage friendly interaction amongst your franchise network
Global franchise networks can benefit from the ability to publish in multiple languages

Information & Documentation HUB


Document Manager	Acronym Manager	File Express	FAQs	Version Control	Check In / Check Out	iFrame	Security

Consolidate, manage and share your operating manuals and documentation online, in the one central location. Upload binary files, word docs, powerpoint, excel, zip, ms project, etc with no size restrictions and make certain your franchisees are accessing the most up to date documentation. You can also manage the viewing, editing and creation rights of each franchisee, ensuring they only have access to information relevant to them. Make your intranet the “Source of Truth”.

Establish document categories and add, edit and delete documents quickly and easily
View documents and operating manuals online, or download to your PC
Set up the Acronym Manager as an updatable list of franchise-related terms and definitions
Ensure the most up to date information is being accessed with Version Control and Check in/Check out
Access your other web applications within the iD look and feel using iFrames